Location: Abuja, FCT, Nigeria
Application Email: info@asenkaglobal.com
About Asenka Global Ltd.: Asenka Global Ltd. is a dynamic and growing company dedicated to redefining healthcare solutions and transforming lives across Nigeria and Africa. We are expanding our retail operations and are seeking a meticulous and proactive candidates to join our team.
Manages the overall retail operations, including sales, merchandising, staff management, customer service, and financial performance, excluding direct pharmaceutical services. Works closely with the Pharmacy Manager to ensure a cohesive store environment.
Responsible for overseeing all aspects of retail inventory management, including purchasing, receiving, storage, and monitoring of non-pharmaceutical products to ensure optimal stock levels and minimize waste.
- Experience Level: 4+ years in retail management, strong sales and merchandising background. Leadership role in Retail management. Manages a significant revenue stream and a team. Requires leadership and business acumen.
Key Responsibilities:
- Oversee daily retail store operations, including opening and closing procedures.
- Drive sales strategies and achieve sales targets for non-pharmaceutical products.
- Manage and motivate retail staff (Sales Associates, Customer Service, Cleaners).
- Ensure excellent customer service standards across the retail floor.
- Control inventory for retail products, including ordering, receiving, and stocking.
- Implement visual merchandising and store layout to maximize sales.
- Handle customer inquiries, complaints, and service issues promptly.
- Monitor sales performance, analyze data, and generate reports.
- Ensure compliance with company policies, health, and safety standards.
- Manage cash handling and reconciliation processes.
- Develop and maintain an efficient inventory management system for retail products.
- Coordinate with suppliers for timely and accurate deliveries.
- Conduct regular physical counts and reconcile with system records.
- Monitor inventory levels and demand trends to prevent stockouts or overstocking.
- Identify and report damaged or expired retail items.
- Implement loss prevention measures in coordination with security.
- Generate reports on inventory performance and make recommendations for improvements.
KPIs:
- Inventory Accuracy Rate: Percentage match between physical and system inventory.
- Stockout Rate (Retail): Percentage of times an item is out of stock when demanded.
- Inventory Turnover Rate (Retail): How quickly retail inventory is sold and replaced.
- Damaged/Expired Goods Rate (Retail): Percentage of inventory lost due to damage or expiry.
- On-Time Delivery Rate (from suppliers): Percentage of orders received on schedule.
- Retail Sales Revenue Growth: Percentage increase in non-pharmaceutical sales.
- Average Transaction Value (ATV): Average amount spent per customer.
- Conversion Rate: Percentage of visitors who make a purchase.
- Inventory Shrinkage Rate: Percentage of inventory lost due to theft, damage, or errors.
- Customer Satisfaction Score (Retail): Based on general store experience.
- Staff Productivity: Sales per employee or transactions per employee.
- Operational Efficiency: Store operational costs as a percentage of sales.
Shift: Primarily during business hours, often 7:00 AM – 9:00 PM, with flexibility. Might not require daily 12-hour shifts but needs to be available during critical periods. A day off a week.