Location: Abuja, FCT, Nigeria
Application Email: info@asenkaglobal.com
About Asenka Global Ltd.: Asenka Global Ltd. is a dynamic and growing company dedicated to redefining healthcare solutions and transforming lives across Nigeria and Africa. We are expanding our retail operations and are seeking a meticulous and proactive candidates to join our team.
Serves as the first point of contact for customer inquiries, resolves issues, and ensures a positive customer experience across both pharmacy and retail aspects. Support to SA during peak hours. Serve as Floor supervisor. Manager online activities/social media engagement, online purchase
Key Responsibilities:
- Answer customer inquiries via phone, in-person, or other channels.
- Resolve customer complaints and concerns efficiently and professionally.
- Provide information about store products, services, and policies.
- Assist with returns, exchanges, and other customer service transactions.
- Direct specific pharmacy-related queries to the pharmacists.
- Collect customer feedback and report recurring issues to management.
- Maintain a positive and empathetic attitude towards customers.
KPIs:
- Customer Resolution Rate: Percentage of issues resolved on the first contact.
- Customer Wait Time: Average time customers wait for assistance.
- Customer Satisfaction Score: Direct feedback on service interaction.
- Number of Complaints Escalated: Lower number indicates higher efficiency.
- Call/Inquiry Handling Time: Average time spent per customer interaction.
Shift:
- CSR 1 (Morning): 7:00 AM – 9:00 PM
PAY; 110,000 – 150,000 /GMS
Inventory Officer
Reportline;Retail/ops Manager (SO)
Job Summary: The Inventory Officer will be responsible for overseeing all aspects of retail inventory management, including purchasing, receiving, storage, and monitoring of non-pharmaceutical products to ensure optimal stock levels and minimize waste within our retail store. This role is crucial in maintaining efficient operations and contributing to the overall financial health of the store.
Key Responsibilities:
- Develop and maintain an efficient inventory management system for retail products.
- Coordinate with suppliers for timely and accurate deliveries.
- Conduct regular physical counts and reconcile with system records.
- Monitor inventory levels and demand trends to prevent stockouts or overstocking.
- Identify and report damaged or expired retail items, implementing proper disposal procedures.
- Implement loss prevention measures in coordination with the security team.
- Generate comprehensive reports on inventory performance and provide recommendations for improvements.
- Ensure compliance with company policies and best practices in inventory control.
Experience Level & Requirements:
- Minimum of 2-3 years of proven experience in inventory management, stock control, or a similar supply chain role, preferably within a retail or warehouse environment.
- Demonstrable proficiency in using inventory management software and systems.
- Strong analytical skills with the ability to interpret data, monitor demand trends, and forecast inventory needs accurately.
- Experience in conducting regular stock audits, reconciliation, and identifying discrepancies.
- Knowledge of best practices in warehousing, logistics, and stock rotation (FIFO/FEFO).
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively within a team.
- Strong communication skills, both written and verbal.
Key Performance Indicators (KPIs):
- Inventory Accuracy Rate: Percentage match between physical and system inventory.
- Stockout Rate (Retail): Percentage of times an item is out of stock when demanded.
- Inventory Turnover Rate (Retail): How quickly retail inventory is sold and replaced.
- Damaged/Expired Goods Rate (Retail): Percentage of inventory lost due to damage or expiry.
- On-Time Delivery Rate (from suppliers): Percentage of orders received on schedule.
Shift: Primarily during business hours (often 9:00 AM – 9:00 PM), with flexibility to be available during critical periods. One full day off per week